Returns & Exchanges

At RELX Indonesia Official, we are committed to ensuring the highest quality for your vaping experience. If you receive a defective or incorrect item, our streamlined return process ensures a quick resolution or replacement.

1

Verify Eligibility

Ensure your product is within the 14-day warranty period and retain all original packaging, including the authentication QR code and receipt.

2

Submit a Request

Contact our customer support team via the official website or WhatsApp with your order ID and a clear video demonstrating the technical issue.

3

Product Inspection

Once your request is approved, ship the item to our service center for a formal technical inspection to confirm the manufacturing defect.

4

Receive Replacement

After verification, we will dispatch a brand-new replacement unit to your registered address at no additional shipping cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing